Contact Us
Last updated: 2026-03-31
We're here to help! Whether you have a question about your order, need assistance with a product, or just want to say hello, the Orba team is happy to hear from you.
Get in Touch
The best way to reach us is by sending an email to our support team:
📧 Email: support@getorba.com
When you reach out, please include as many details as possible so we can assist you quickly. If your question is about an existing order, be sure to include your order number and the email address you used at checkout.
What to Expect
We know your time is valuable, and we do our best to get back to you as quickly as possible. Here's what you can expect when you contact Orba:
- Acknowledgment: You'll receive an automated confirmation that we've received your email right away.
- Response Time: Our team typically responds within 24 to 48 business hours. During busy periods such as product launches or holiday seasons, response times may be slightly longer, but we'll always do our best to get back to you promptly.
- Follow-Up: If your inquiry requires additional investigation, we'll keep you updated every step of the way so you're never left wondering.
Business Hours
Our customer support team is available during the following hours:
- Monday – Friday: 9:00 AM – 6:00 PM (EST)
- Saturday – Sunday: Closed
Emails received outside of business hours will be addressed on the next business day in the order they were received. We appreciate your patience!
Before You Reach Out
You might find the answer you're looking for in one of our helpful resources:
- Frequently Asked Questions — Quick answers to the most common questions about Orba products, orders, and more.
- Shipping Policy — Everything you need to know about delivery times, shipping methods, and tracking your order.
- Returns & Refund Policy — Details on how to return or exchange a product and what to expect during the refund process.
We Value Your Feedback
At Orba, your experience matters to us — not just when something goes wrong, but all the time. If you have suggestions, ideas, or kind words to share, we'd love to hear those too. Every piece of feedback helps us improve and serve you better.
"We started Orba with a simple belief: that every customer deserves to feel heard, valued, and supported. When you write to us, you're not just sending an email into the void — you're reaching a real person who genuinely cares about making things right."
Thank you for being part of the Orba community. We look forward to hearing from you at support@getorba.com!
Legal & Policies
For more information about how Orba operates, please review our policies: